5 strategies that will help you boost your business growth

Business growth is necessary to sustain itself over time

In 2019, for the fourth consecutive year, the number of companies created in Colombia increased. According to the statistics of the Colombian Confederation of Chambers of Commerce (Confecámaras), 309,463 productive units were constituted, with an increase of 2.1% compared to 2018, when 303,027 were born.

This creation figure is encouraging and according to the president of Confecámaras, Julián Domínguez Rivera, it reflects the good economic moment in the country and the growing interest in formalization.

However, not all new companies are guaranteed to stay in the market. According to a recent study by Confecámaras, after 5 years of operation only 34 of the 100 registered firms survive. And the death rate is highest among small businesses.

Consequently, the future of these businesses will depend on their strategies to be bigger. But what does it mean to grow up?

“A company grows when it is able to give back more and more to shareholders, generate more jobs, gain market share and increase sales.” President of the Private Competitiveness Council (CPC), Rosario Córdoba Garcés.

Business growth is not just about increasing sales
According to experts, a protifable growth is the ability of organizations to generate value, therefore, it goes beyond increasing sales and implies providing differentiated offers to customers, generating quality employment, profitability for shareholders and sustainability.

There is a group of companies that have very high growth rates in certain periods of their life. The Organization for Economic Development Cooperation (OECD), to which Colombia belongs, defines high-performance companies as those that achieve year-on-year growth in employment and sales greater than 20% for at least three consecutive years.

“In that definition is the subset of companies called ‘gazelle’ that, being young (five or less years), achieve the same high growth rates,” adds the head of the CPC.

We ask ourselves then, what does it mean to grow?

According to the book Emprendedores en Crecimiento, derived from research carried out in 2015 by the Universidad de los Andes for iNNpulsa and Confecámaras, for a company to grow it is essential:

Change of mind: the manager needs “open mind and ambition to look beyond its borders”. This first challenge involves overcoming fears, wanting and believing that you can grow.

Networking: it is also key to be linked to support networks, such as the programs designed by the Chambers of Commerce of various cities to boost growth. Valle E and Valle Impacta, from the Cali Chamber of Commerce, and Crecer es Posible, from the Medellín Chamber of Commerce for Antioquia, are an example of these initiatives to promote the growth of entrepreneurs and businessmen, but there are also calls for entities such as iNNpulsa or non-governmental organizations such as Endeavor.

Relevant and sustainable strategy: business growth implies having a clear, solid and long-term business strategy that includes options if any of the tactics used does not give the expected result on time. According to experts, to take a leap in business, companies must also be highly productive and efficient, have a viable financial strategy and hire highly skilled human capital.

Use of new technologies: according to Córdoba, they must also use frontier technologies – renewable energy, biodegradable plastics, artificial intelligence and electric vehicles, among others -, know customers deeply and adapt quickly to the reality of the market.

You may be interested in reading: How to increase sales? Data analysis is the key

5 strategies to boost business growth

1. Design a business model that is scalable

To grow, it is essential to have a business model that can be replicated in other cities or in other business segments, in such a way that once the effectiveness has been proven in a certain place or with a particular customer niche, another can be reached. geographic market without having to make major adjustments. Digital applications and franchises, for example, are a sample of this type of strategy. If your knowledge and presence are essential in the business model, it will not be so easy to grow when opportunities arise unless you dedicate yourself to transferring knowledge to the work team and create a system that allows the standardization of production processes and customer service .

2. Focus on solving the need for massive audiences

This refers to choosing a market that offers a significant size because if the focus is on micro-niches it will be difficult to scalar the business. In these cases, growth would be generated by a high price of the product or service with the risk that this entails.

3. Integrate into powerful supply chains

In this case, it is about becoming a supplier to companies with a presence in different countries or with a very powerful distribution network, such as the D1 or Justo & Bueno type ‘hard discount’ chains, which will drive growth based on their own growth. . In these models, the risk is not having enough funds to leverage this accelerated growth that can be generated in a short time.

4. Have a high-performance management team

Although you must have high-level employees, it is key to set up boards of directors with people who have experience in internationalization and can contribute their ideas and knowledge to the company’s expansion plan. If the board does not already have this experience, it is feasible to have at least one mentor with the ability to guide growth strategies.

5. Incorporate innovation into the DNA of the organization

In the 4.0 economy, innovation is the key to overcome challenges, expand borders and meet customer needs. From day zero of the company, it is essential that innovation is on the table and allows creating effective communication networks with customers to detect changes in their preferences that can provide new business opportunities. The best source of information to innovate is your customers, so it is with them that you must dialogue on a daily basis to establish the next challenge.

Business growth is necessary to sustain a business over time. This growth exceeds the fact of selling more and implies that you incorporate innovation in your company, that you integrate into wide-ranging supply chains or that you focus on solving the needs of mass audiences.

4 strategies to counteract declining growth

It is imperative that when economic times get tough, small businesses are flexible enough to adapt to shrinking markets and shifting consumer preferences.

Small businesses in retreating industries face a real challenge. In recent years, there has been a negative shift in sales growth for many traditional businesses – department stores, bookstores, and newspaper publishing, to name a few.

It’s tempting to blame e-commerce competition alone for the decline in popularity of traditional brick-and-mortar stores. While that is a factor, there are other issues affecting struggling industries that have also contributed to their decline.

Some of the reasons for this regression are:
Dependence on trends and consumer spending: For many companies that sell discretionary (non-essential) products, sales depend on consumer spending. If your products are not considered essential, consumers can abstain or buy less expensive alternatives during tough economic times. Trends and fashions are also behind the demand for discretionary items and can even give a business an old-fashioned appearance. This is a common challenge for department stores.

Inability to implement economies of scale: fixed merchandise prices make it difficult for retailers to maintain sufficient margins, as they do not have the necessary volume to develop economies of scale. For example, maximum prices are set by publishers (in the traditional model), so bookstores must rely on higher volume or lower discounts to maintain profitable growth. Fierce competition from Amazon, whose prices can be set through individual book sellers, has resulted in increasingly unstable growth.

Speed in technological innovation: Demand for certain products can also be driven by technological innovation. To survive in a highly competitive market, companies must constantly develop new items and functionalities. For example, the demand for print advertising dropped substantially with the advent of Facebook and Google Ads. Newspaper publishers have lost an important source of income and have struggled to make a dent in the online advertising space.
Rise of Automation: The usability improvements and cost savings that businesses can achieve by automating certain tasks has led to a decline in demand for many human-provided services. Businesses and individuals that provide these services, such as travel agencies, language translation, accounting, secretarial, employment agencies, customer service, postal services, and even agriculture feel the impact of this process as demand shifts towards a service. faster and more efficient.

In these difficult times, some brands have disappeared and others have emerged willing to meet the challenge. Those who survive pay close attention to the market, are flexible, and implement creative solutions to keep up with changing demand.

In times that demand more flexibility, being small has its advantages. Lower costs can help small companies fill the gaps left by larger competitors that have cut back or exited the market. Smaller companies tend to be more agile, able to adapt more quickly to market conditions and implement new ideas with less negative impact. Most importantly, you know your customers better than anyone. A small business owner is much more likely to be in personal, day-to-day contact with his clients than a large corporation owner.

That said, adapting to changing times, digitally or traditionally, requires creativity. By combining the opportunities explained below with the advantages of being small, you can increase your relevance and stand out in the market.

Offer a unique experience
While many large bookstore chains have faced big drops, small independent bookstores are making a comeback, growing year-over-year since 2015. Why? Because they can provide an experience that Amazon cannot. The smell of a new (or used) book, a unique selection of titles that you can explore and discover on your own, a coffee shop that offers never-before-tested own mixes.

Small businesses, especially retailers, can often provide a type of personal experience not found online or in a chain. Take advantage of what it does to you e unique and make it a key point to create a memorable experience for your customers.

Meet customers where they are
Despite the fact that Nordstrom is a great company, it started as a small family business and considers its customers part of that family. He was an early driver of the discount department store trade with his Rack department, while aggressively developing his online business from the start. Now, your customers can buy your merchandise while browsing Instagram or Pinterest. Barnes & Noble was able to compete with Amazon by offering to deliver its products the same day customers place the order. What do your customers value in a shopping experience? Find out how to sell in your small business and invest your resources accordingly.

Empower your employees
Small local newspapers have not recorded the drop in readership that some large national media have suffered. One reason could be that your employees often live in the same communities in which they work. In this way, your staff often access unique details and information on local, provincial or community issues that national newspapers do not have. Small newspapers also tend to have limited staff resources, so they tend to hire cautiously to avoid the costs of hiring someone new.

Hiring quality employees and training them to access customers without asking for permission is an added value for the consumer as it improves the service and offers personalized content.

Provide better customer service
Have you ever called a company for help, only to feel stuck on the phone for hours with an automated system that doesn’t understand you? It’s not fun. Good automation saves time and resources while facilitating the user experience, but automation that frustrates the customer is often counterproductive.

Providing excellent service can really strengthen customer loyalty and increase the chances of being referred. Prioritizing the customer experience is a great way to demonstrate the value of your company to your customers, differentiate your business from the competition, and attract new customers from companies that offer a less pleasant and less personal experience.

Of course, all of these strategies require proper marketing to truly be an asset to your business; many small businesses are pushed out of the market by larger companies with huge marketing budgets. However, if you take small steps and focus your efforts in the right place, you can go a long way with a relatively small investment.

As mentioned above, an advantage of being small is that it allows you to have a more personal relationship with customers. Talk to them about their consumer experience. Find out how they found out about your business and what they like. This can help determine whether marketing efforts should be directed towards social media or face-to-face contacts and what type of incentives (such as discounts or opportunities) might be attractive to our target audience.

Smart differentiation strategies can help a small business counter declining growth. As competition intensifies, creating strong differentiators and advertising them effectively can help you stay competitive. The above strategies can help not only retain existing customers, but also attract new customers who value atmosphere, service, experience, and personalized attention.

Every company is different, which means that there is an opportunity to highlight your distinctive qualities and catch the attention of consumers. Whether it’s the location, the employees, the type of customers or the service provided, it has its benefits to hone and emphasize your best qualities, personalize your customer experience and fight declining growth with authenticity.

3 effective strategies to increase the profitability of your business

People love to talk about income. The numbers are impressive and easy to focus on. But when was the last time you heard someone brag about increasing their profit margins or improving their business efficiency

But remember that it does not matter how much you earn, but how much you are able to retain and how you decide to use it. Here are three highly effective and, not too obvious, strategies to improve the profitable growth of your business.

Increase your prices
Rising prices can be a scary prospect. As entrepreneurs, we assume that customers will abandon us, sales will dry up, and our business will collapse. But, we tend to exaggerate consequences and underestimate benefits. Especially if you resell an existing product in your ecommerce store, a small increase (even 10%) can work miracles.

When implementing this strategy, keep the following in mind: Make sure to test different price levels. Although raising prices is usually very effective, you must confirm it for your market or business. If you have a large catalog, modifying the prices of thousands of products can be a difficult task. Start by changing prices only on the best-selling products.

This strategy is based on sustaining a unique selling proposition and offering value to your customers. The more price sensitive your customers are, the less effective the strategy will be. If you don’t have a unique proposal, you need to implement one.

Don’t get obsessed with earnings per order
Many companies are unwilling to lose money on an order, even if it means ending their relationship with an unhappy or upset customer. You may have had a similar experience.

This approach doesn’t pay off in the long run, and it’s a terrible way to do business in today’s highly social and connected world. If you don’t consistently spend money on orders to quickly and proactively resolve customer issues, you’re missing out on the opportunity to improve your bottom line.

Scores of customers are so used to mediocre service that when a company strives to proactively resolve their problems without charging them, they are surprised. In addition to the lifetime value of the shocked customer, you’ll receive valuable referral marketing and impossible-to-buy referrals.

If you’re running an ecommerce store, here are four ways you can invest in the future of your business and ultimately your long-term bottom line:
Did something cheap break? Send customers a free replacement right away, no hassle with the return.
If they’re looking to return an expensive item, send them a replacement as soon as they send the return tracking confirmation, rather than waiting until it reaches your warehouse.
If an old customer needs something ASAP, send it free as soon as possible (the next day).
If a customer is not satisfied with a purchase, it proactively issues a partial refund to make up for their disappointment.
Reconsider offering phone support
Would you be willing to cut your workload by 50% if it only meant giving up 15% of your business? Maybe you should! While telephone support is a rarity among many online businesses, it seems that a disproportionate number of e-businesses still see it as indispensable, even if it is not.

After the previous section, this might seem counterintuitive. But great customer service doesn’t mean you should be everything to anyone. It simply means that you take exceptional care of the clients with whom you have chosen to do business. Depending on the product and your market offering, phone sales support may or may not be convenient.

Try to measure the impact of the possible removal of your phone number on conversions. You will probably be surprised that the vast majority of people decide to order online. If you want to offer a sales line, try to make it visible in strategic places such as on the “Contact us” page or in the shopping cart, where only qualified potential customers will locate it.

If you choose to reduce phone support, be sure to:

Be honest with customers and let them know why you don’t include a phone number. Make it clear that you prefer to invest in a quality website and excellent service for existing customers.
Try to have a highly detailed and informative website so that you answer customer questions.
Incorporates quality support by corre or email if customers can’t easily reach you by phone. Using a help desk (such as desk.com or helpjuice) will make your correspondence top-notch and requests won’t go unanswered.
Also, don’t completely discard the phone. If a customer needs to make a callback, or needs to solve problems that require personal attention, you will almost be forced to use it.

Changes are always scary, and you may be reluctant to implement the suggestions for fear of what might happen to your business. But by experimenting with these ideas, the changes will surely go unnoticed by most customers, especially new ones. If, in that case, they are not beneficial, you can always go back to your previous policies and prices.

Pricing and Profitability Management as vehicles for growth

Businesses can grow in several ways: maintaining sales and reducing costs (increased profitability and margins); maintaining costs and growing in income (increase in sales and nominal contribution margin) or with a mix of these factors, to increase the value of the companies and their results.

The retail and mass consumption industries have a lot to say in this regard. On the one hand they have the need to align themselves with the reality of consumers; and on the other they must continue to grow in value. The way forward should combine: Strategy, Government, Execution and Technology oriented to price management and profitability.

In the Retail industry and mass consumption in Chile, a certain immaturity can be seen in the teams and structures, and the need to deepen their capacities is evident. Although it is understood as a natural immaturity characteristic of our market, the way to grow and the competitive advantage will come from those companies that focus on the following aspects:

Have definitions of your pricing strategy to maximize revenue / profitability
Train and form a governance and management team of the pricing process to maximize income / profitability
Optimize prices via Software, to be able to adjust ad hoc to the demand by segments and products
Align regulatory and tax aspects to the model
Generate processes to define, execute, and evaluate prices and profitability day by day
Understand that Price and Profitability Management is the key to being able to grow and maximize value in times of slowdown
Invest in a better understanding of customers, in order to define a price that generates a deeper and fair relationship with them
Globally, all Retailers and mass consumption companies invest millions of dollars in improving their models, equipment, and technology around Price and Profitability Management. An increase in these capacities can impact up to 5% the EBIDTA of a company, with an investment that usually has returns within a year.

Generating Profitable Growth

The permanence of a company in the market is closely related to its ability to grow: small companies are more fragile to the changing Latin American environment and, therefore, more likely to disappear. However, growing profitably is not easy. Knowing the edge strategy model is very important, since it offers us alternatives to increase sales and profits.

Various statistics maintain that in Latin America the mortality rate of companies is around 70%: 7 out of 10 companies created do not exceed the first year of life and, most, close in less than five. The main explanation is the difficulty of adapting to the external environment, which presents innumerable challenges on the continent due to its volatility.


Normally, companies that overcome these external storms, among other aspects, have a common denominator: they have exceeded a certain minimum level of sales, generating a size that ‘protects’ them against certain ups and downs. Some have successfully explored unfamiliar markets, while others have efficiently squeezed their key assets.


Most often, however, companies fail in this quest building a  profitable growth strategy. Exploring unfamiliar markets is no easy task: sometimes the desire to leave a mature market forces the company to venture into businesses where they lack strategic assets or the ability to create them. Similarly, the more that is squeezed out of a current business model, the more assets specialize toward that way of making money. There we have the example of Walmart and its difficulty in facing the challenges that Amazon presents .


Fortunately, there is a middle way, less risky than exploring unknown markets and more profitable than seeking efficiency in today’s business. Edge strategy is a way of thinking that emphasizes taking advantage of what is at the edge of the company: discover benefits in nearby territories.


Edge strategy is a way of thinking that emphasizes taking advantage of what is at the edge of the company: discover benefits in nearby territories.


The edges of the business

The edges of the business are generated in the mismatch of our value proposition and the set of permission granted by the client. People have desires that they satisfy by buying a good or service; By choosing a particular company, you are granted “permission” to fulfill part of those wishes.


When our value proposition is not exactly the same as these wishes, a mismatch occurs. For example, a professional may seek a master’s degree program in business to open up career opportunities, but is not interested in the international component of the program as he wants to work in his own country.


This mismatch should not be seen as a problem, but precisely as an opportunity: given that our clients vary a lot between them, our value proposition will hardly meet the expectations of all of them 100%. The exercise of identifying these mismatches is known as the edge strategy.


The product edge strategy describes situations where our product or service is imperfectly calibrated to meet the needs of our customers: many of them will be willing to leave us more money if we seek to calibrate it better. This is what Apple does when it sells phone cases to its customers; whoever buys a telephone is not looking for the device itself: it seeks to be able to communicate and carry out other operations without damaging the telephone. A housing offers additional security, better meeting customer wishes.


The strategy of the edge path describes situations where our company can redefine its participation in the way that helps the client to complete their mission. Some young couples would be willing to go to the movies if they had an area where they could safely leave their baby. The Mexican Cinemex, by offering CineMá, an adequate room in volume and sound for these couples to enjoy the film in the company of their baby, is a clear example of growing through sales at the edges of the business after deciding to accompany one more step in the set permission of the client.


Finally, the enterprise edge strategy describes situations where the strategic assets of the business are exploited in a way that was not envisioned when they were created to sustain the traditional business. It is reflected in Amazon’s strategy when it rents or sells much of the technological infrastructure that sustains its businesses.


In short: it is necessary to grow profitably without putting at risk our current or future position in the business. Seeking opportunities at the edge of the business, in the product, in the definition of the customer path or in the company, can generate significant growth and support the strengthening of the company.


Have you ever thought about the growth opportunities that present themselves at the edge of your business?

How to ensure the growth and profitability of companies?

Too many companies fail to meet their revenue and profitability growth targets. However, the likelihood of achieving profitable growth is increased when the organization has a clear and clean growth strategy coupled with strong execution within its infrastructure. One without the other hurts the likelihood of success.

Why is growth so elusive? Based on research and experience, there may be two main reasons: An organizational infrastructure that cannot sustain successful execution and an inadequate consideration of opportunities within the core business activity, adjacent, or lack of customer knowledge.

Set clear growth goals (SMART):

S: Specific

M: Measurable

A: Achievable

R: Significant

T: Timely

Setting SMART goals  gives you structure and the ability to monitor your goals and objectives. Exchange your incomplete resolutions, setting SMART goals creates verifiable trajectories towards accurate objectives, with clear steps and an estimate of the ability to achieve your goals.

In corporate life, this type of goal planning is one of the most effective and least used to achieve goals. Clarify the way in which your objectives arose and the criteria that will shape their realization.

Identify the ideal customer

Generating sales is relative. If you are selling to clients whose business need is not sustainable, this represents a zero-sum game for you. If you don’t have the right mechanisms in the right place to prospect your ideal client , it will be difficult for you to maintain growth or even grow.

You have to adopt a business or entrepreneurial attitude that allows you to see beyond the obvious and locate the client that is compatible with your business model. This keeps acquisition costs low and ensures that customer relationships are mutually beneficial, and that objectives are aligned.

Create a dissemination and / or promotion strategy

What is the use of setting my goals and knowing who my ideal customer is if I cannot promote my products or services effectively? It is necessary to understand that a marketing campaign needs to be designed specifically for your ideal client and spread in the exact place where they are. General advertising no longer works, it is necessary to contact only potential prospects in order to start an effective process that takes them by the hand at the moment where they make the decision to purchase your products or services, becoming future clients and promoters. One of the most effective ways to achieve this is through an inbound marketing campaign  led by trained professionals who understand who your company is and your ideal client profile, and thus creating a more effective way to ensure the growth and profitability of your company.

Business Growth Strategies

If a company wants to remain competitive in the market, it must constantly consider the development of growth strategies, but not only to improve sales, market share, profit or the size of the organization, but also to survive attacks from the competition, thanks to the economies of scale and the experience effects it offers.


Market penetration strategy : exploitation of the same commercial format in the same market, using the same products or slightly altered products.

Internationalization strategy : opening to other geographic markets with the same commercial format.

Vertical integration strategy : extension of the company’s activities towards wholesale and production activities.

Diversification strategy : entry into other commercial formats and sectors that support commercial activity.


Growth strategies can be realized through internal or organic growth or external growth. The choice of one or the other option will depend on various factors, such as the life cycle phase of the commercial formula, market saturation, the level of competition, the need or not for rapid growth, the existence or not of possible external collaborators, the level of resources and capacities of the company, and so on.



The internal or organic growth is to carry out the strategy of growth through the creation of new facilities , new production plants, new representative offices of the same company, perfectly controlling the expansion and ensuring that the entire entity meets the objectives.


This strategy can also be developed by creating a new business formula through a subsidiary with the same or new brands. The internal growth strategy has been the normal one in most business development processes, which is why it is known as natural growth.



Facilitates the optimization of locations and commercial distribution

Resources grow gradually, so financing it is more comfortable and can optimize the management of the process

Enables the acquisition of the latest technology, especially when it comes to capital goods

Many companies decide to grow under this scheme, but more and more, given the processes of business concentration that we are experiencing, the trend is towards non-organic growth.



It is the growth formula that we can most commonly observe day by day in the economic press. It is based on the processes of mergers, acquisitions or alliances , through which a market is accessed through a company that is acquired, with the peculiarity that it is in operation, which eliminates some hidden costs of internal growth.


When the sector in which the company is located is saturated or wants to enter new markets quickly, external growth may be the preferred option. Thus, external growth is fundamentally based on the purchase of other companies or on acquiring significant financial stakes in them. In this sense, in recent years there have been very important purchases and mergers in all sectors, one of the most recent in 2010 is the merger of British Airways and Iberia, a process that has taken several years to sign. of the definitive contract.


External growth occurs as a consequence of the control of one or more companies in operation, either through a simple association, such as an alliance, or through the acquisition of all or part of its assets through shares or other securities. that form its social capital. This type of growth is materialized, therefore, by acquiring existing capacities and resources, so from the macroeconomic point of view it does not represent an increase in real investment or a growth in aggregate supply , but a simple transfer of ownership. .


Advantages :

External growth saves time compared to the internal one, since it needs time to develop products, build new facilities, develop new distribution channels or be accepted in the market.

It may be the only way to overcome a barrier to entry due to the difficulty of internally developing the necessary capacities or resources to compete.

It involves less uncertainty, since both the investment required and the current results are known

As there is less uncertainty and less risk, the financing alternatives for the process are much greater.

Disadvantages :

An acquisition is generally expensive as a large part of the final value of the going concern is made up of what is known as goodwill. By buying it, a part of the future profitability will already be discounted in the value of the sale with the subjectivity that valuing it entails.

Sometimes unnecessary assets are bought that are tied to the company being bought, which limits the flexibility of the company to make decisions.

The problem of integration of two organizations and their cultures can be a major brake that deteriorates the expected results of a merger or acquisition.

Antitrust legislation, which, in the case of Europe, is governed by the Antitrust Court, may limit the possibilities for this type of growth.


An outline of the different growth strategies that any type of company can develop in general was proposed by Ansoff. This scheme, called by Ansoff as the “ matrix of intensive growth strategies ”, classifies the strategies according to the product offered (current or new) and the market on which it operates (current or new) in four modalities.


Market penetration strategy. The possibility of growth is considered through obtaining a greater market share in the products and markets in which the company currently operates. Thus, it consists of increasing participation in the markets in which it operates and with the same commercial format, and there may be three ways to develop this strategy: first, that current customers consume more products and services; second, attracting customers from competitors; and third, attract potential customers who are not currently buying in this commercial format. This strategy can be developed through a internal growth strategy (for example, by increasing the number of own stores) or through external growth (for example, through the purchase or merger of competing companies). For example, the market penetration strategy is the strategy most used by commercial distribution companies. This is because it is the strategy that carries the least risk, since it involves the development of similar commercial formats in the same market, that is, the development of the basic business, about which there is a high level of knowledge.

Market development strategy . This strategy implies looking for new applications for the product that attract other market segments different from the current ones. It can also consist of using complementary distribution channels or marketing the product in other geographic areas. The vending sector is an example of how to develop the market, although the most traditional strategy has consisted in the internationalization of the company, through the development of new geographic markets.

Product development strategy . The company can also launch new products to replace the current ones or develop new models that involve improvements or variations (higher quality, lower price, etc.) on the current ones. A typical example is the appearance of new game consoles such as the WII or the PlayStation 3 that have come to replace the previous models.

Diversification strategy . It occurs when the company simultaneously develops new products and new markets. The diversification of a company responds to the needs of continuing to grow in other markets when the current market is saturated or for strategic reasons. A company can diversify in a related way (in similar companies) or in a conglomerate way (in companies with little relation to each other). A case of diversification in Spain is that of the Nueva Rumasa company, which is acquiring companies from very different sectors.


Through this strategy , the company enters other geographic markets with the same commercial format . This strategy presents higher levels of risk the greater the difference between the target market and the source markets in terms of lifestyles, language, cultural environment, legal requirements, per capita income, etc.



First, entry into markets with a high socio-cultural and legal affinity.

Second, entry into markets where affinity is low.

In the case of Spain, the first level markets would be made up mainly of the European Union and Latin American countries, and the second level markets, the countries of the rest of the world.


Making a direct investment (creation of own establishments or purchase of a local commercial distribution company).

Carrying out a joint-venture (creation of a new company with the association of a local company that provides market knowledge).

Export of the commercial format through the franchise formula.

One of the problems that internationalization entails is the ability of the company to face the regulations and laws of the country in question , but there is also one that can become fundamental, the repatriation of profits, since not all countries that They welcome foreign investment, they encourage profits to leave the country and, if they do, they carry very high taxes. For example, in the case of Brazil, the investments of a company there are welcome, but there are a number of innumerable taxes and legal and administrative obstacles that make it difficult to repatriate the investor’s profits.

The tax aspects therefore are a factor to consider when a company decides to make an internationalization strategy and to this end, it is important to analyze in detail the existing double taxation agreements. Another relevant factor is that the exchange policy, since it can play against the interests of the company and that it also entails important commissions every time the currency is changed.

6 keys to increasing the profitability of your client portfolio

Your company today is wasting much of the potential of your customer base. Your client base could generate you much higher income. This is a reality for practically all companies. Why is this happening? Simple: companies tend to focus their management on the sale of their products (goods or services) without paying attention to how much more profitable their customers could be.

Precisely, to help companies make their client portfolio profitable, Pablo Fernández developed the 6R model, a profitable growth strategy implemented in a large number of companies of various sectors in different countries.

The 6r’s of marketing
Each of the “Rs” represents an aspect of your relationship with your customers. By analyzing your company from the perspective of each of these, you will detect opportunities that are latent in your business today. Let’s see what they are:

Like products, customer relationships can be designed. We must go from “spontaneous” relationships (in which the customer comes to buy what they want, when they want), to “managed” relationships, where the company seeks that its customers go along a path of preset growth.

Every client represents an income stream that develops over time. The longer it lasts, the greater the portion of that income the business will earn. In fact, the average income generated by clients increases with each year of relationship. This makes the profitability of companies more dependent on their ability to retain than to attract customers.

Every customer could be more profitable than it is and it is the responsibility of the company (not the customer) to achieve this. Customer profitability can be increased by increasing their activity, or by proper price management. It can also be increased by managing the costs of care. An interesting chapter is represented by unprofitable clients. In this sense, it must be remembered that it is easier to make a current customer profitable than to attract a new one.


Personal referrals represent the most important source of new clients for companies and are free. Therefore, we suggest companies include referral promotion actions within their communication mix.

Customers do not abandon companies because of mistakes, but because of the lack of response after them. Therefore, effective follow-up action can help retain a customer and the revenue stream that customer represents. This is often called “service recovery.” The company must anticipate its responses to the most frequent problems and not leave them to chance.


It is easier and cheaper to reactivate a relationship with a former client than to generate a new client. Therefore, actions must be taken that systematically allow to reactivate the relationship with those clients who fall into inactivity.

Your company will surely find significant growth opportunities in each of the “Rs,” as many companies in Latin America have done.

How to increase the average ticket to improve the profitability of your company

In the environment of online marketing and sales there are fundamental metrics that must be optimized to increase conversions, the average ticket value per order, the frequency of purchase, and the customer retention period are the main among multiple indicators to monitor, depending on of the objectives of each business.

Under this vision, the average ticket is absolutely important, but it is worth noting that this metric is only part of the general picture, to draw a successful online sales strategy.

What is the average ticket?
The average ticket is the average amount that a customer spends when purchasing your products or services. This value can vary drastically between different markets, periods of time, or even between different branches or offline points of sale in the same city.

Given this, it is important to formulate your own KPIs or custom indicators for each point of sale, based on a combination of competitor data, specific market benchmarks, and of course, your own sales history.

In turn, the average ticket is a relatively simple metric to calculate. You just need to take the total revenue during a given period and divide it by the number of orders placed during that same period.

If, for example, a store has generated $ 5,000 of revenue in the previous month, and there were 100 orders, the average ticket calculates by dividing $ 5,000 by 100 to give a figure of $ 50.

Increasing the value of the average ticket translates into driving customers to buy more products or items that cost more.

And techniques such as upselling, cross-selling, and customer retention are excellent actions to optimize this indicator.

Factors to define the average ticket per customer
As we clarified at the beginning, KPIs are the most relevant and valuable metrics for your business. There are common indicators across all industries, but each company has unique KPIs to regularly track and analyze each organization’s service or customer engagement.

Once you identify which metrics are most relevant to your industry, add them to your KPI list for regular monitoring.

To facilitate learning, we will detail the most common, but also the most relevant KPIs for any sector.

1. Conversion rate
The conversion rate is the number of customers who complete a sale after visiting your website and viewing a product of interest to them. This rate is closely tied to overall revenue metrics.

Its importance derives since it represents actual sales compared to the number of customers who see your products.

This KPI can also be compared to other metrics designed to improve conversions, such as overall page views, average order values, and traffic sources to gain more insight into the behavior of your users who complete the purchase.

2. Gross margin
The gross margin is the actual profit you get, subtracting the cost of production and marketing cost of the goods offered. This is essentially the profit of the product after the sale.

Knowing how much your business earns from each sale is extremely important to ensure that it is growing and scaling properly.

3. Average value of the abandoned order
Tracking the average value of an abandoned order allows you to identify the average value of an order that is abandoned during the purchase stages.

It can also be measured in a general way and segmented by type of device, platforms, and traffic sources.

4. Cost per acquisition
Cost per acquisition is how much it costs to win a new customer. This will include advertising costs, email marketing campaigns, discounts offered, and whatever else is required to finalize the sale.

This indicator is also essential for analyzing the average ticket since it gives us an idea of ​​how much effort and money it takes to really get a customer that generates income.

Profitable Growth Strategies to increase the average ticket

To develop strategic actions that promote the possibility of increasing the average ticket, there are various tactics that serve to boost the aforementioned indicators, among many others that are part of the goals of your company. Let us know the following:

1. Invest in your most successful channel
Check the numbers and statistics for your last period. How many sales have you made through each of their campaigns? What marketing efforts and through which channels have the most sales been driven in that period?

Once these basic values ​​have been identified, we can investigate which were the products with the highest value they sell given within these campaigns.

Once you’ve identified your highest performing promotional channel, it’s time to think creatively. How can you use that channel to its full potential?

If investing in more advertising is not an option, you can invest more time, resources, or promotions that drive the sales of strategic products or services that increase the value of the average ticket.

2. Increase prices
Nobody loves price increases, but inflation and the increase in the value of your products or services is a reality. Most loyal customers will understand and want to support your company.

You can spend some of your new income on marketing and improving product quality, turning the shopping experience into a premium service that justifies the additional cost.

3. Focus on a new audience
A classic way to even double the average ticket is to find a direct way to attract a new audience but related to the solutions that your brand offers.

To reach this new target audience, select some new marketing channels, and monitor how they work. Then, choose the platform with the best ROI, focus resources on optimizing results.

Managing a diverse range of products and services with different values ​​and prices can represent a challenge when it comes to increasing the profitability of the company since multiple indicators influence the profits that we obtain as a result of each of the strategies.

By monitoring the value of the average ticket, we obtain a global understanding of the income that each client brings, but to raise this metric it is necessary to strengthen the tactics of both the marketing and sales departments together.

These efforts not only increase the company’s income but will optimize the results of various areas, generating much more productive and efficient actions.